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Job Tiltle: Customer Service Representative
Department: Customer Service Dept.
Reports to: Head of Customer Service
Purpose:
The Account Manager for Government Accounts will be responsible for managing and developing long-term relationships with government clients, ensuring their needs are met efficiently while identifying opportunities for upselling and cross-selling. This role requires a deep understanding of governmental processes, regulations, and procurement systems. The ideal candidate will also drive sales growth by identifying new governmental partnerships and ensuring the highest standards of service delivery.
Job Responsibilities:
Greeting Customers: Warmly welcome customers as they enter the showroom, creating a positive first impression.
Understanding Customer Needs: Listen actively to customers to understand their inquiries, issues, or requirements regarding the company's systems.
Providing Information: Offer detailed information about the company's systems, including features, specifications, pricing, and availability.
Demonstrating Products: Conduct demonstrations of the systems to showcase their functionality and benefits to customers.
Assessing Customer Requirements: Analyze customer needs and preferences to recommend suitable solutions that meet their requirements.
Handling Inquiries: Respond promptly and accurately to customer inquiries via in-person interaction, phone calls, or emails.
Resolving Issues: Address and resolve customer issues or concerns related to the systems promptly and effectively.
Troubleshooting: Diagnose technical issues reported by customers and provide basic troubleshooting steps or escalate to technical support if necessary.
Processing Orders: Assist customers in placing orders for systems or related products, ensuring accuracy and completeness of order details.
Upselling and Cross-selling: Identify opportunities to upsell additional products or services that complement the customer's purchase.
Maintaining Product Knowledge: Stay updated on product developments, features, and upgrades to provide accurate information to customers.
Building Rapport: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
Handling Complaints: Handle customer complaints with empathy and professionalism, aiming for swift resolution to ensure customer satisfaction.
Following Up: Follow up with customers post-purchase to ensure their satisfaction and address any further questions or concerns.
Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the company's CRM system.
Collaboration: Coordinate with other departments such as sales, technical support, and logistics to ensure smooth customer interactions and order fulfillment.
Promoting Customer Loyalty Programs: Inform customers about loyalty programs, special offers, or promotions to encourage repeat business.
Adhering to Company Policies: Follow company policies and procedures regarding customer service, sales processes, and ethical standards.
Continuous Improvement: Seek opportunities for personal development and improvement in customer service skills through training and feedback.
Teamwork: Collaborate with colleagues to create a positive work environment and contribute to overall showroom success.
Job Responsibilities:
Greeting Customers: Warmly welcome customers as they enter the showroom, creating a positive first impression.
Understanding Customer Needs: Listen actively to customers to understand their inquiries, issues, or requirements regarding the company's systems.
Providing Information: Offer detailed information about the company's systems, including features, specifications, pricing, and availability.
Demonstrating Products: Conduct demonstrations of the systems to showcase their functionality and benefits to customers.
Assessing Customer Requirements: Analyze customer needs and preferences to recommend suitable solutions that meet their requirements.
Handling Inquiries: Respond promptly and accurately to customer inquiries via in-person interaction, phone calls, or emails.
Resolving Issues: Address and resolve customer issues or concerns related to the systems promptly and effectively.
Troubleshooting: Diagnose technical issues reported by customers and provide basic troubleshooting steps or escalate to technical support if necessary.
Processing Orders: Assist customers in placing orders for systems or related products, ensuring accuracy and completeness of order details.
Upselling and Cross-selling: Identify opportunities to upsell additional products or services that complement the customer's purchase.
Maintaining Product Knowledge: Stay updated on product developments, features, and upgrades to provide accurate information to customers.
Building Rapport: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
Handling Complaints: Handle customer complaints with empathy and professionalism, aiming for swift resolution to ensure customer satisfaction.
Following Up: Follow up with customers post-purchase to ensure their satisfaction and address any further questions or concerns.
Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the company's CRM system.
Collaboration: Coordinate with other departments such as sales, technical support, and logistics to ensure smooth customer interactions and order fulfillment.
Promoting Customer Loyalty Programs: Inform customers about loyalty programs, special offers, or promotions to encourage repeat business.
Adhering to Company Policies: Follow company policies and procedures regarding customer service, sales processes, and ethical standards.
Continuous Improvement: Seek opportunities for personal development and improvement in customer service skills through training and feedback.
Teamwork: Collaborate with colleagues to create a positive work environment and contribute to overall showroom success.
Job Responsibilities:
Greeting Customers: Warmly welcome customers as they enter the showroom, creating a positive first impression.
Understanding Customer Needs: Listen actively to customers to understand their inquiries, issues, or requirements regarding the company's systems.
Providing Information: Offer detailed information about the company's systems, including features, specifications, pricing, and availability.
Demonstrating Products: Conduct demonstrations of the systems to showcase their functionality and benefits to customers.
Assessing Customer Requirements: Analyze customer needs and preferences to recommend suitable solutions that meet their requirements.
Handling Inquiries: Respond promptly and accurately to customer inquiries via in-person interaction, phone calls, or emails.
Resolving Issues: Address and resolve customer issues or concerns related to the systems promptly and effectively.
Troubleshooting: Diagnose technical issues reported by customers and provide basic troubleshooting steps or escalate to technical support if necessary.
Processing Orders: Assist customers in placing orders for systems or related products, ensuring accuracy and completeness of order details.
Upselling and Cross-selling: Identify opportunities to upsell additional products or services that complement the customer's purchase.
Maintaining Product Knowledge: Stay updated on product developments, features, and upgrades to provide accurate information to customers.
Building Rapport: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
Handling Complaints: Handle customer complaints with empathy and professionalism, aiming for swift resolution to ensure customer satisfaction.
Following Up: Follow up with customers post-purchase to ensure their satisfaction and address any further questions or concerns.
Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the company's CRM system.
Collaboration: Coordinate with other departments such as sales, technical support, and logistics to ensure smooth customer interactions and order fulfillment.
Promoting Customer Loyalty Programs: Inform customers about loyalty programs, special offers, or promotions to encourage repeat business.
Adhering to Company Policies: Follow company policies and procedures regarding customer service, sales processes, and ethical standards.
Continuous Improvement: Seek opportunities for personal development and improvement in customer service skills through training and feedback.
Teamwork: Collaborate with colleagues to create a positive work environment and contribute to overall showroom success.
Job Responsibilities:
Greeting Customers: Warmly welcome customers as they enter the showroom, creating a positive first impression.
Understanding Customer Needs: Listen actively to customers to understand their inquiries, issues, or requirements regarding the company's systems.
Providing Information: Offer detailed information about the company's systems, including features, specifications, pricing, and availability.
Demonstrating Products: Conduct demonstrations of the systems to showcase their functionality and benefits to customers.
Assessing Customer Requirements: Analyze customer needs and preferences to recommend suitable solutions that meet their requirements.
Handling Inquiries: Respond promptly and accurately to customer inquiries via in-person interaction, phone calls, or emails.
Resolving Issues: Address and resolve customer issues or concerns related to the systems promptly and effectively.
Troubleshooting: Diagnose technical issues reported by customers and provide basic troubleshooting steps or escalate to technical support if necessary.
Processing Orders: Assist customers in placing orders for systems or related products, ensuring accuracy and completeness of order details.
Upselling and Cross-selling: Identify opportunities to upsell additional products or services that complement the customer's purchase.
Maintaining Product Knowledge: Stay updated on product developments, features, and upgrades to provide accurate information to customers.
Building Rapport: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
Handling Complaints: Handle customer complaints with empathy and professionalism, aiming for swift resolution to ensure customer satisfaction.
Following Up: Follow up with customers post-purchase to ensure their satisfaction and address any further questions or concerns.
Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the company's CRM system.
Collaboration: Coordinate with other departments such as sales, technical support, and logistics to ensure smooth customer interactions and order fulfillment.
Promoting Customer Loyalty Programs: Inform customers about loyalty programs, special offers, or promotions to encourage repeat business.
Adhering to Company Policies: Follow company policies and procedures regarding customer service, sales processes, and ethical standards.
Continuous Improvement: Seek opportunities for personal development and improvement in customer service skills through training and feedback.
Teamwork: Collaborate with colleagues to create a positive work environment and contribute to overall showroom success.
Education & Experience:
Educational Background: A high school diploma or equivalent is typically required. Additional education or training in customer service, sales, or related fields is advantageous.
Experience: Prior experience in customer service, retail sales, or a related field is preferred. Experience specifically in showroom environments or with technical products can be beneficial.
Communication Skills: Excellent communication skills in Kurdish, Arabic, and English to effectively interact with a diverse customer base. Ability to convey information clearly and professionally.
Customer Focus: Strong orientation towards providing exceptional customer service and resolving customer issues promptly and effectively.
Problem-Solving Skills: Ability to analyze customer needs and concerns and propose suitable solutions. Proficiency in troubleshooting basic technical issues is a plus.
Interpersonal Skills: Capable of building rapport with customers and colleagues. Empathetic listener with a positive attitude.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced showroom environment.
Adaptability: Flexibility to adapt to changing customer demands, product offerings, and showroom procedures.
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Educational Background: A high school diploma or equivalent is typically required. Additional education or training in customer service, sales, or related fields is advantageous.
Experience: Prior experience in customer service, retail sales, or a related field is preferred. Experience specifically in showroom environments or with technical products can be beneficial.
Communication Skills: Excellent communication skills in Kurdish, Arabic, and English to effectively interact with a diverse customer base. Ability to convey information clearly and professionally.
Customer Focus: Strong orientation towards providing exceptional customer service and resolving customer issues promptly and effectively.
Problem-Solving Skills: Ability to analyze customer needs and concerns and propose suitable solutions. Proficiency in troubleshooting basic technical issues is a plus.
Interpersonal Skills: Capable of building rapport with customers and colleagues. Empathetic listener with a positive attitude.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced showroom environment.
Adaptability: Flexibility to adapt to changing customer demands, product offerings, and showroom procedures.
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Educational Background: A high school diploma or equivalent is typically required. Additional education or training in customer service, sales, or related fields is advantageous.
Experience: Prior experience in customer service, retail sales, or a related field is preferred. Experience specifically in showroom environments or with technical products can be beneficial.
Communication Skills: Excellent communication skills in Kurdish, Arabic, and English to effectively interact with a diverse customer base. Ability to convey information clearly and professionally.
Customer Focus: Strong orientation towards providing exceptional customer service and resolving customer issues promptly and effectively.
Problem-Solving Skills: Ability to analyze customer needs and concerns and propose suitable solutions. Proficiency in troubleshooting basic technical issues is a plus.
Interpersonal Skills: Capable of building rapport with customers and colleagues. Empathetic listener with a positive attitude.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced showroom environment.
Adaptability: Flexibility to adapt to changing customer demands, product offerings, and showroom procedures.
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Educational Background: A high school diploma or equivalent is typically required. Additional education or training in customer service, sales, or related fields is advantageous.
Experience: Prior experience in customer service, retail sales, or a related field is preferred. Experience specifically in showroom environments or with technical products can be beneficial.
Communication Skills: Excellent communication skills in Kurdish, Arabic, and English to effectively interact with a diverse customer base. Ability to convey information clearly and professionally.
Customer Focus: Strong orientation towards providing exceptional customer service and resolving customer issues promptly and effectively.
Problem-Solving Skills: Ability to analyze customer needs and concerns and propose suitable solutions. Proficiency in troubleshooting basic technical issues is a plus.
Interpersonal Skills: Capable of building rapport with customers and colleagues. Empathetic listener with a positive attitude.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced showroom environment.
Adaptability: Flexibility to adapt to changing customer demands, product offerings, and showroom procedures.
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Representative".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Representative".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Representative".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Representative".
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost