English
Join Our Team
Job Tiltle: Customer Service Team leader
Department: Customer Service Dept.
Reports to: Head of Customer Service
Purpose:
We are seeking an experienced Customer Service Team Leader to oversee our customer service team, ensuring that they deliver exceptional service to our clients. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for customer satisfaction.
Job Responsibilities:
Supervise and Support: Lead, motivate, and manage a team of customer service representatives to achieve high performance.
Monitor Performance: Track key metrics, analyze performance data, and provide regular feedback and coaching to team members.
Customer Assistance: Handle escalated customer inquiries or complaints, resolving issues effectively and ensuring customer satisfaction.
Training and Development: Facilitate ongoing training to improve the team's knowledge, skills, and customer service techniques.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service team.
Reporting: Prepare reports on team performance, customer feedback, and key performance indicators for senior management.
Job Responsibilities:
Supervise and Support: Lead, motivate, and manage a team of customer service representatives to achieve high performance.
Monitor Performance: Track key metrics, analyze performance data, and provide regular feedback and coaching to team members.
Customer Assistance: Handle escalated customer inquiries or complaints, resolving issues effectively and ensuring customer satisfaction.
Training and Development: Facilitate ongoing training to improve the team's knowledge, skills, and customer service techniques.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service team.
Reporting: Prepare reports on team performance, customer feedback, and key performance indicators for senior management.
Job Responsibilities:
Supervise and Support: Lead, motivate, and manage a team of customer service representatives to achieve high performance.
Monitor Performance: Track key metrics, analyze performance data, and provide regular feedback and coaching to team members.
Customer Assistance: Handle escalated customer inquiries or complaints, resolving issues effectively and ensuring customer satisfaction.
Training and Development: Facilitate ongoing training to improve the team's knowledge, skills, and customer service techniques.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service team.
Reporting: Prepare reports on team performance, customer feedback, and key performance indicators for senior management.
Job Responsibilities:
Supervise and Support: Lead, motivate, and manage a team of customer service representatives to achieve high performance.
Monitor Performance: Track key metrics, analyze performance data, and provide regular feedback and coaching to team members.
Customer Assistance: Handle escalated customer inquiries or complaints, resolving issues effectively and ensuring customer satisfaction.
Training and Development: Facilitate ongoing training to improve the team's knowledge, skills, and customer service techniques.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service team.
Reporting: Prepare reports on team performance, customer feedback, and key performance indicators for senior management.
Education & Experience:
Bachelor’s degree in Business, Communications, or related field preferred.
2+ years of experience in a customer service role, with at least 1 year in a supervisory capacity.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Problem-solving mindset with attention to detail
Ability to handle stressful situations and multitask in a fast-paced environment
Proficient in customer service software and MS Office
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Bachelor’s degree in Business, Communications, or related field preferred.
2+ years of experience in a customer service role, with at least 1 year in a supervisory capacity.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Problem-solving mindset with attention to detail
Ability to handle stressful situations and multitask in a fast-paced environment
Proficient in customer service software and MS Office
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Bachelor’s degree in Business, Communications, or related field preferred.
2+ years of experience in a customer service role, with at least 1 year in a supervisory capacity.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Problem-solving mindset with attention to detail
Ability to handle stressful situations and multitask in a fast-paced environment
Proficient in customer service software and MS Office
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Education & Experience:
Bachelor’s degree in Business, Communications, or related field preferred.
2+ years of experience in a customer service role, with at least 1 year in a supervisory capacity.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Problem-solving mindset with attention to detail
Ability to handle stressful situations and multitask in a fast-paced environment
Proficient in customer service software and MS Office
Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Team Leader".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Team Leader".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Team Leader".
Required Languages:
Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.
How to apply:
Interested candidates should submit their applications to recruitment@eaglepost.com including a resume, a cover letter outlining relevant experiences, and any pertinent project samples or portfolios with the subject line “Customer Service Team Leader".
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost
Looking for a reliable service?
Download Eagle Post App
A leading postal service provider in the Kurdistan Region, was established in partnership with the Ministry of Transportation and Telecommunications.
INFO
120 Meter, Airport Road Kirkuk Direction, Opposite Cihan Towers, Erbil,Iraq
+964 750 596 4000
+964 750 598 4000
+964 775 4000 888
customerservice@eaglepost.com
© 2024 All Right Reserved by Eaglepost