1 - How do I track my shipment?
Track your shipment on our website by entering your tracking number in the "Track a Package" section. Get real-time updates on your delivery status.
2 - What is the transit time for sending shipments?
Transit times vary between 1-45 working days based on the service type. Visit our website for more details or contact us for information.
3 - I am expecting a shipment. When will I receive it?
The shipment delivery time varies depending on the place of origin. Once we receive your shipment, we will notify you and provide a tracking number.
4 - How do I obtain my online username and password?
Create your online account by filling out the registration form on our website’s account login page.
5 - I forgot my username and password. How can I reset them?
To reset your account information, please visit our website's account login page and provide your email address.
6 - How do I raise enquiry, complaint, suggestion or feedback online?
Contact us through our "FAQ" page on our website.
7 - What is the difference between actual weight and volumetric weight?
Actual weight is the package weight, while volumetric weight considers package dimensions. For example, a Fridge volumetric weight is Length x Width x Height divided by 5000.
8 - What is the maximum weight and size limits to send a shipment?
Package weight limit varies by service and destination. Size limit: no dimension over 1.04 meters
9 - What is the addressing standard of Iraq and other countries?
Please follow format to send shipments to Iraq.
Full Name
Eagle Post #
Physical Delivery Address (Building Name, Street, City, and Country)
Address Description
Phone Number
10 - How can I send my shipments?
To send a domestic or international shipment, kindly visit our Get Shipment Rates page, please visit any of our Eagle Post HQ, or call us on +9647505964000 or +9647505984000.
11 - How do I cancel my booking?
To cancel your booking, kindly contact our Customer Service team on +9647505964000 or +9647505984000.and we will advise you accordingly.